How can we help?
Last updated: May 2021
Who is responsible for the processing of your personal data
The data controller for the processing of your personal data is Thermovault BV, with registered office Hoefstadstraat 86, 3600 Genk.
Our contact details are by phone +32 486 55 53 89 or by email at email@example.com
For questions regarding the processing of your personal data, it is best to contact our DPO who can be reached at the following email address: firstname.lastname@example.org
What do some important terms in this policy mean
the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data entered into force on 25 May 2018. (Also known as GDPR – General Data Protection Regulation)
means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Processing of personal data:
means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
any natural person like a website visitor
means a natural or legal person, public authority, agency or other body which processes personal data on behalf of Thermovault BV
Data Processing Agreement (DPA):
a binding written agreement, which states that the processor shall only act on the controller’s instructions; and that it provides sufficient guarantees to protect the personal data that it processes.
Standard Contractual Clauses (SCC):
the Standard Contractual Clauses are standard sets of contractual terms and conditions which the sender and the receiver of personal data both sign up to, aimed at protecting personal data leaving the European Economic Area (EEA) through contractual obligations in compliance with the GDPR’s requirements in territories which are not considered to offer adequate protection to the rights and freedoms of data subjects.
The policies within Thermovault to the time period for storing/processing personal data.
fingerprinting is a sort of online tracking mechanism where a ‘digital fingerprint’ meaning a unique profile of you based on your computer hardware, software, add-ons, and even preferences is created. Thermovault does not use fingerprint mechanisms.
When do we collect which personal data of you, what we do with it, why may we keep this and how long do we store it?
When you contact us by telephone or email (retention 1 year):
We need your identification data and contact data for the performance of the agreement to know who we communicate with to answer your questions.
Application data: CV, notes during the job interview, motivation letters, … (retention 1 year):
These data are processed for the purpose of the application procedure and are necessary for a possible agreement to be concluded when you send us your application for a published job offering or when you send us your candidacy spontaneously.
All personal data that can be included in case of a complaint (retention 1 year):
In case you would contact us to file a complaint we have a legitimate interest to use all personal data involved in handling these complaints. In addition to identification data, other personal data can also be processed, depending on the complaint.
Thermovault has no further processing with the personal data of website visitors, applicants, partners,… All the processing activities are described in the topic above.
How do we protect your personal data?
Your privacy is our top priority, which is why we do everything we can to protect your personal data. We have taken all appropriate technical and organizational measures to protect your data against a possible data breach.
Who has access to your personal data?
Within our organization, only authorized staff members and the persons we designate have access to your personal data. These are only those persons who require access for the correct performance of their function or for the needs of the service.
Personal data will never be passed on by us to third parties/processors, unless:
No personal data will be passed on to third parties/processors in inadequate countries (e.g. certain countries outside the EU such as the United States) with the exception that Thermovault uses Google Workspace, an application from Google, an American company for our email traffic and some document storage. Standard Contractual Clauses (SCC) were signed with Google.
Except in the situations described above, your personal data will not be transferred to third countries without your prior consent. Under no circumstances will they be sold, rented or made available to third parties without your prior consent.
We currently don’t make use of any cookies on our website nor do we use fingerprinting technologies or any comparable technology.
Which are your rights as a data subject
As a data subject, you have a number of rights with regard to your personal data. These are described below.
Right of information
Right of access
You can always send a request to Thermovault to get an overview of all we process about you or to obtain an expression of this in a readable format. When you request this information, Thermovault will provide it with all necessary information such as: the processing, the retention period, the legal basis for processing and the recipients.
This information will be sent to you within one month.
Right of rectification
You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning yourself.
Right to erasure
If you no longer wish Thermovault to process your personal data, you can request (by email) to remove this data from our files/databases.
However, this is not an absolute right and you should be aware that other legislation may limit this right. E.g. you cannot request deletion of data on which a legally defined retention period has been set and this retention period has not yet been reached.
You can have all personal data that we process from you on the basis of “consent” removed immediately when you withdraw your consent. This can be done by simple request by e-mail. However, if disputes are ongoing, for example, a lawsuit or other discussion that may have legal consequences, our interest in retaining this data is more important than your right to erasure. We cannot delete data while such activities are in progress.
Right of restriction of processing
If you do not agree with one or more of the processing activities that Thermovault does with your data, you can invoke a restriction on that specific processing activity. This can be done with a simple question by e-mail.
Right to object
You have the right to object to any processing of your personal data for which we believe we have a legitimate interest. The processing of relevant personal data is stopped, unless we put forward compelling legitimate grounds for this processing that outweigh your interests, rights and freedoms or if these personal data are related to the establishment, exercise or defence of legal claims.
Right of data portability
If you want to move to another similar service, you can ask Thermovault (by e-mail) to supply the data you have provided in a digital format so that you can communicate it to a similar organization. [This only applies for personal data processed using consent or on the basis of a contract]
Right to lodge a complaint
If you consider that our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Belgium Authority: Gegevensbeschermingsautoriteit (GBA), Drukpersstraat 35, 1000 Brussels.
Right the revoke consent
At any time and without having to motivate this you have the right to withdraw your consent for any personal data processing by Thermovault based on consent as legal basis.
Who do you contact in case of questions regarding this policy?